Refund Policy

Returns do not apply to any orders due to the personalised nature of our product.

However, we stand by our product 100%, so if you’re unhappy with the quality of your product(s), please submit a Replacement Request.

24-Hours Cancellation/Modification Period
To cancel or modify your order you must notify us within 24 hours from when the order was placed.

Refunds (if applicable)
To be eligible for a refund or exchange, you must first contact us within 7 days of receiving the products by submitting a complaint with pictures of the item. Once we’ve reviewed your case, we will determine if we will ship out a replacement or issue you a refund.

Standard shipping
The estimated delivery times are “estimates” based on recent deliveries and shall not be seen as a guaranteed delivery timeframe. We do our best to ensure that the shipping process works as smoothly as possible, but in case of a late delivery, we can’t issue refunds.

FedEx shipping
FedEx Express fee is non-refundable. Failed delivery requires a £10 GBP re-shipping fee.

Lost or Stolen Packages
Silver Essence will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. If it’s clear your shipment wasn’t delivered to you, we will re-manufacture your order and ship it again.